Mud Bay Store Shift Lead Description and Instructions

Job Announcement: Store Shift Lead

Want to be the right-hand person for a Mud Bay Retail Store Manager? Mud Bay is delighted to offer the opportunity to apply for the position of Shift Lead.

If you are interested, please review the job description and send a resume and answers to the questions below:
  1. What interests you about the Store Shift Lead position?
  2. What do you think you would do for the Store Manager that someone else wouldn’t?
  3. When supervising people, how do you create and maintain a happy place for staff and customers?

Please e-mail your resume and answers to kelli.kreidler@mudbay.us,
or fax materials to: 360-352-0929.

Position open until filled. Prompt response recommended.
If you have any questions, please e-mail Kelli.

Job Description: Store Shift Lead

Purpose/Function/Scope

Mud Bay's Retail Store Shift Leaders are both leaders and team players. Within the context of a highly collaborative retail store environment, Retail Store Shift Leaders have primary responsibility for ensuring the continuance of an excellent customer and staff experience, and correct and efficient store operations during non-inventory shifts when the Retail Store Manager is not scheduled. The Shift Leader is the position most accountable for making sure that there are adequate store supplies and Mud Bay literature, and that store retail and staff areas are kept clean. The Shift Lead stands in for the Store Manager when the Store Manager and/or Manager-in-Training are not available.

Primary Accountabilities
  • The store delivers superb, happy, educational Mud Bay-style customer-staff interactions. Shares accountability with Retail Store Manager.
  • The store is operated according to Mud Bay's principles and procedures. Shares accountability with Retail Store Manager.
  • Store opening, closing and/or safe reconciliation and depositing procedures are completed correctly and on time. Shares accountability with Retail Store Manager.
  • The store is kept well stocked with store supplies and Mud Bay literature.
  • All merchandise and retail/staff areas are kept clean every hour the store is open.
Additional Accountabilities
  • The Retail Store Shift Leader possesses, puts to use and helps to teach a thorough understanding of Mud Bay's culture, strategy, principles, procedures and performance measures.
  • Store operations comply with all relevant employment and safety laws. Shares accountability with Retail Store Manager.
Primary Duties
  • Provide a model of superb Mud Bay-style customer-staff interactions.
  • Help Retail Store Manager to hire and evaluate store staff.
  • Communication with Retail Store Manager on all store and staff issues, problems and/or training needs is timely, complete and clear.
  • Maintain a thorough and up-to-date knowledge of store operations and procedures.
  • Order store supplies and Mud Bay literature.
  • Provide Retail Store Manager with feedback that will help with the Manager's efforts to continually monitor, analyze and experiment with ways to improve store and staff performance.
Additional Duties
  • Maintain a close, functional working relationship with Retail Store Manager, Store Inventory Lead and Regional Retail Coordinator based on effective communication and happy collaboration.
  • Provide shift labor-needs feedback to help Retail Store Manager optimize store workforce and schedule.
  • Oversee store cleaning.
  • Assist store in setting and reaching goals.
  • Help provide leadership for the store when Retail Store Manager or Inventory Lead is not available.
Primary Qualifications
  •  The ability to help build and maintain happy and effective teams.
  • Tenacity and dependability—an inner commitment to following through.
  • Strong communication skills.
  • Effective decision-making and great judgment.
  • A commitment to empowerment through education and sharing information
  • Successful experience working in a Mud Bay store.
  •  A well-developed sense of discretion and the ability to maintain confidentiality.
  • Competent math and writing skills.
  • Proficiency (or ability to become so) with Retail.net.
  • Ability to lift and carry 50 pounds.
  • A sense of humor.
Details
  • Immediate supervisor: Store Manager
  • Positions supervised: None
  • Positions directed: Directs store staff on the retail floor when Retail Manager is not present; however all store positions report to the Retail Store Manager.
  •  Section: Store
  • Full-time or PT? Full-Time 32-hours/week minimum, 5 days/week. In 2006, schedule is expected to be primarily hours when the Manager is not scheduled, including closings and one weekend day. Will include filling other shifts as necessary and may include overtime.
  • Wages: Depend on job classification, performance, capabilities and seniority
  • Location: Retail store in western WA (store assignment may change)
  • Benefits: Current Shift Lead benefits package
  •  Leave: Two weeks per year, based on 40-hour work weeks
  •  Bonus Program: Current Shift Lead bonus program

Mud Bay is an Equal Opportunity Employer

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